Cancellation policy
This page applies to fixed-price visits you pay for on Calendly’s checkout. There is no cancel button on this website and no customer login area. To cancel, change the time, or ask what is possible close to the visit, contact us by phone or email.
Refunds
Cancel more than 24 hours before the visit for a full refund, issued by the team in Stripe.
Refunds are not automatic on this website. When a refund applies, the team processes it in Stripe back to the same payment method you used.
How to cancel or reschedule
Call or email us with your name, the service, and the appointment time. We will cancel the visit or help you pick a new time.
- Phone
- +44 (0) 746 302 6505
Close to the visit time
If the visit is within 24 hours, call or email us. The team will tell you what cancellation or rescheduling is possible for your booking.
Electrical work and plumbing quotes
If you requested a quote and have not paid, there is nothing to refund.
Related information
Our terms of service and privacy notice explain booking, payment, and how we use your details.